Refund policy

Return & Refund Policy

Returns

We accept return requests within 7 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in the exact condition in which it was received.

  • Be free of any damage, alterations, marks, dirt, wear, or other signs of use.

  • Include all original packaging and accessories. 

  • Be accompanied by proof of purchase.

To request a return authorization, email support@democrafts.org within 7 days of delivery. Returns sent without prior authorization will be refused.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Condition of Returned Items

All returned merchandise is thoroughly inspected upon receipt.

Any returned item showing damage of any kind—including but not limited to bends, creases, scratches, tears, punctures, water damage, dirt, adhesive residue, writing, missing components, or other signs of handling beyond reasonable inspection—will not qualify for a refund.

If a returned item is determined to be ineligible for a refund due to its condition, it may be returned to the customer at the customer's expense. If return shipping is declined or unpaid, the item may be disposed of after 30 days without further obligation.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, contact support@democrafts.org within 7 days of delivery and include photographs of the product and packaging. We will review the issue and determine the appropriate resolution.

Claims submitted after the 7-day inspection period may not be eligible for replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products

  • Sale or clearance items

  • Gift cards

  • Any item returned in a condition different from its original shipped condition

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the desired item.

European Union Customers

If your order is shipped to the European Union, you may have additional cancellation or withdrawal rights under applicable consumer protection laws. Nothing in this policy limits any rights that cannot legally be excluded.

Refunds

Once your authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within approximately 10 business days, although processing times may vary depending on your financial institution.

Items that fail inspection due to damage, signs of use, missing packaging, or any other condition inconsistent with this policy will not be refunded.

If more than 15 business days have passed since your refund was approved, please contact support@democrafts.org.